In October, Krabu Grupp passed the final audit of the quality management system, as a result of which the company attained the ISO 9001:2015 international certificate in the areas of IT, communication and translation. This certification was conducted by Bureau Veritas Estonia.

The ISO 9001:2015 international standard is based on recognized principles of quality management, the fundamental of which is customer focus. The application of ISO 9001:2015 ensures that customers receive high-quality goods and services in accordance with their expectations, which, in turn, contributes to stable operations and ensures the profitability of the enterprise.

“We began to systematically prepare for ISO 9001 certification in 2018, when, due to the growth of Krabu Grupp, it became necessary to create a quality control system. We reviewed, optimized and documented processes in all areas of activity and created a management system focused on continuous improvement of the quality of services provided,” said project manager Yana Kalinistova.

The standards of the ISO 9000 series cover various aspects of quality management and provide recommendations and tools for organizations who want their products and services to constantly meet customer requirements with constantly improving quality. The ISO certificate is an internationally recognized quality mark, which makes it easier to find a common language between enterprises that have not previously cooperated.

“The audit of Krabu Grupp was held in a positive atmosphere. It is worth noting that the company has developed and implemented a quality management system on its own, without using external competencies. And the result is good,” said Raivo Miagi, Chief Auditor of Bureau Veritas.

Founded in 1828, Bureau Veritas is a leading certification organization in Estonia and the world. The company, headquartered in Paris, employs more than 65,000 people and has offices in 140 countries. In Estonia, the bureau has been operating since August 1996. Today Bureau Veritas serves about 700 clients in Estonia, which makes it the market leader in certification. The range of services of the organization includes audit and conformity assessment of various management systems. Along with the certificate, the sign issued by Bureau Veritas is also an internationally recognized symbol.

Krabu Grupp is an international company founded in 2012 on the basis of Estonian capital. In its activities, the company seeks to create meaning and understanding in the relations between people, between a human and a machine, as well as between machines that work for the benefit of a human. The company has developed and is actively using the FullStack+ approach, combining various areas of activity with a focus on consulting, development and other services in the IT sphere.

Expert

Jaana Kalinistova

Communication Expert
Internal and external communications, international team management, media relations, team leadership, communication public procurements, new media, social media marketing (SMM), event management, publishing activities, editing, copywriting, translation and interpreting activities