Telecom, integrated call centre solutions, Wireless Sensor Networks (WSN), hardware solutions, distributed devices, Internet of Things (IoT), Voice over Internet Protocol (VoIP), Integrated Services Digital Network (ISDN), network operating, prototyping, UML, Customer Relationship Management (CRM), business and IT analysis, data analysis, project management

Personal experience
Automatic call distribution (ADR) systems, Customer Relationship Management (CRM) systems, Interactive Voice Response (IVR) systems, call centre, business development projects, communication solutions, phone call management systems